🔄 Return & Refund Policy

MT Traders – Pakistan

At MT Traders, customer satisfaction is important to us. Please review our return and refund policy below.

1. Eligibility for Returns

Products are eligible for return if:

  • The item is damaged, defective, or incorrect
  • The issue is reported within 24 hours of delivery
  • The product is unused and in original packaging (where applicable)

📌 Certain industrial or customized items may not be eligible for return.

2. Non-Returnable Items

  • Used or installed products
  • Consumables (welding rods, wires, electrodes, etc.)
  • Clearance or discounted items (unless damaged)
  • Products damaged due to misuse or mishandling

3. Return Process

  1. Contact MT Traders within 24 hours of receiving the product
  2. Provide order number, issue details, and images (if applicable)
  3. Our team will review and guide you through the return process
  4. Products sent back without approval may not be accepted

4. Refunds

  • Approved refunds will be processed after inspection
  • Refunds may be issued via:
    • Bank transfer
    • Store credit
  • Shipping charges are non-refundable unless the error was from our side

5. Exchange Policy

  • Exchanges are allowed for incorrect or defective items (subject to stock availability)
  • If the replacement product is unavailable, a refund or store credit will be offered

6. Return Shipping

  • If the return is due to our error (wrong or damaged product), return shipping will be covered by MT Traders
  • Otherwise, return shipping costs are the responsibility of the customer

7. Delivery Issues

  • MT Traders is not responsible for delays caused by courier companies
  • We will assist customers in coordinating with the courier to resolve issues

8. Contact for Returns

📧 Email: quote@mttraders.com
📞 Phone / WhatsApp: +92 315 229 2207
🕘 Support Hours: Mon–Sat | 10:00 AM – 10:00 PM

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.